Terms of Service

Effective August 2, 2026

These Terms of Service (the Terms) govern your access to and use of CSV dog's websites, hosted application, application programming interfaces, desktop software, and related services (collectively, the Service). By creating an account, accessing the Service, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

When these Terms use CSV dog, we, us, or our, they mean the operator of the Service. You means the person using the Service and any organization on whose behalf that person acts.

1. Eligibility and authority

You must be at least 18 years old and able to enter into a binding contract to use the Service. If you use the Service for an organization, you represent that you have authority to accept these Terms for that organization. In that case, you includes the organization.

2. Accounts and security

You must provide accurate account information and keep it current. You are responsible for activity under your account and for keeping passwords, API keys, session links, and other credentials confidential. Do not share credentials in a way that allows another person to bypass the permissions assigned to them.

Tell us promptly at legal@csv.dog if you believe an account or credential has been compromised. We may require you to verify control of an account before we restore access or act on an account request.

3. The Service

CSV dog helps you upload, organize, transform, query, analyze, and collaborate on tabular data. Features may include natural-language answers, SQL queries, reusable workflows, visualizations, exports, local processing, and hosted processing.

The Service may change over time. We may add, remove, limit, or discontinue features, including beta or preview features. We will try to provide reasonable notice when a material change would significantly reduce a paid feature you are actively using, unless we need to act sooner for security, legal, or operational reasons.

Outputs can be incomplete, inaccurate, or unsuitable for your particular purpose. You are responsible for reviewing queries, transformations, calculations, and outputs before relying on them. The Service is not a substitute for legal, medical, financial, employment, safety, or other professional judgment, and you must not use an output as the sole basis for a high-impact decision about a person.

4. Customer Content

Customer Content means files, data, text, queries, workflows, instructions, visualizations, results, and other material that you or your authorized users submit to or create through the Service.

As between you and CSV dog, you retain ownership of Customer Content. You grant CSV dog a worldwide, non-exclusive, limited license to host, copy, transmit, transform, display, and otherwise process Customer Content only as needed to provide, maintain, secure, and support the Service, comply with law, and follow your instructions.

You represent that you have all rights and permissions needed to provide Customer Content to the Service and to instruct us to process it. You are responsible for the lawfulness, accuracy, and quality of Customer Content, including personal information or confidential information it contains.

The Service may let you invite collaborators or make content available to other people. You are responsible for choosing recipients and permissions. Actions taken by an authorized collaborator are treated as actions taken under your account or organization.

5. Acceptable use

You may not use the Service to:

• break the law or violate another person's rights;
• upload or process content you do not have the right to use;
• distribute malware, harmful code, or material intended to disrupt a system;
• probe, scan, or test a vulnerability without our written permission;
• bypass access controls, usage limits, billing controls, or security measures;
• access another user's account, organization, or data without authorization;
• interfere with the Service or impose an unreasonable load on it;
• send spam, phishing, fraud, harassment, or deceptive content;
• reverse engineer or attempt to extract source code except where applicable law does not allow that restriction; or
• use the Service to build or provide a competing hosted service by reselling access without our written permission.

We may investigate suspected misuse and may remove content or restrict access when reasonably necessary to protect users, the Service, or third parties.

6. Fees, usage, and credits

Some features require payment or prepaid usage credit. The rates, minimum purchases, and usage units displayed in the Service when you purchase or use a paid feature apply to that transaction or usage. You authorize us and our payment processor to charge the payment method you provide for approved purchases, taxes, and other disclosed amounts.

Except where the Service says otherwise at purchase or applicable law requires otherwise, fees and prepaid credits are non-refundable. Credits have no cash value, may not be transferred between unrelated accounts, and may be used only for eligible Service charges. You are responsible for applicable taxes, excluding taxes based on our net income.

We may suspend paid processing when an account has insufficient credit, an overdue amount, a reversed payment, or a billing risk. We may change rates prospectively. A rate change does not alter charges already incurred.

7. Desktop software

If we provide desktop software, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use it for your own internal purposes while these Terms apply. Local features are designed to process selected files on your device, but an online feature, update check, support request, or diagnostic you choose to send may communicate with our systems as described in the Privacy Policy.

You may not copy, distribute, sell, lease, sublicense, or modify the desktop software except as these Terms or applicable law allow.

8. Third-party services

The Service may interoperate with third-party services, data sources, links, or payment providers. Your use of a third-party service is governed by that third party's terms and privacy practices. We are not responsible for a third-party service, and we do not guarantee that an integration will remain available.

9. Our intellectual property

CSV dog and its licensors own the Service, including its software, designs, documentation, trademarks, and other materials, excluding Customer Content. These Terms give you only the rights expressly stated here.

If you send feedback or suggestions, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use them without restriction or compensation. This does not give us rights in Customer Content merely because it appears in feedback; do not include confidential Customer Content in feedback unless you want us to review it.

10. Confidentiality

Each party may receive non-public information that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, already lawfully known, independently developed, or rightfully received without a duty of confidentiality.

A party may disclose confidential information when legally required, after giving notice when the law permits.

11. Suspension and termination

You may stop using the Service at any time. You may request account closure by emailing legal@csv.dog.

We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay amounts due, or use the Service in a way that could harm us, our users, or third parties. When practical, we will give notice and an opportunity to cure before termination.

After termination, your right to use the Service ends. We may delete Customer Content in accordance with the Privacy Policy, our operational retention practices, and applicable law. Sections that by their nature should survive termination will survive, including ownership, payment obligations, warranty disclaimers, liability limits, indemnity, and general terms.

12. Warranty disclaimer

To the maximum extent permitted by law, the Service is provided as is and as available. CSV dog disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and error-free operation.

We do not warrant that the Service will preserve every file indefinitely, that every query or transformation will be correct, or that the Service will be uninterrupted or secure. Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, CSV dog and its affiliates, suppliers, and personnel will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunities, even if advised that those damages were possible.

To the maximum extent permitted by law, the total liability of CSV dog and its affiliates, suppliers, and personnel for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid CSV dog for the Service during the 12 months before the event giving rise to the claim or (b) 100 US dollars.

These limits apply to the extent allowed by law and do not limit liability that cannot legally be limited.

14. Indemnity for organizational use

If you use the Service on behalf of a business or organization, you will defend and indemnify CSV dog and its affiliates and personnel from third-party claims, damages, and reasonable costs arising from Customer Content, your violation of these Terms, or your violation of another person's rights. This section applies only to the extent permitted by law.

15. Changes to these Terms

We may update these Terms. We will post the updated Terms and change the effective date. If a change materially affects your rights or obligations, we will provide additional notice when reasonably possible. Continued use of the Service after updated Terms take effect means you accept them. If you do not accept an update, you must stop using the Service.

16. General terms

These Terms and any additional terms presented for a specific feature are the entire agreement between you and CSV dog about the Service. If additional terms conflict with these Terms, the additional terms control for that feature.

You may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, corporate reorganization, or sale of assets. If a provision is unenforceable, it will be modified only as much as necessary, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. There are no third-party beneficiaries to these Terms.

Before filing a formal claim, please contact us and give us 30 days to try to resolve the dispute informally. Nothing in these Terms prevents either party from seeking urgent relief or using a court or process that applicable law makes available.

17. Contact

Questions about these Terms may be sent to legal@csv.dog.